Cancellations and re-booking

It is much appreciated if customers can provide as much notice as possible of cancellations in order to accommodate other customers on the wait list and minimise disruption to staff, horses and ponies – even if this has to be at the last minute.

Please note a minimum of a full 24 hours notice period is required to enable transfer of a lesson, refunds are not possible other than in extenuating circumstances.

All bookings can only be transferred the once and have to be rebooked within a maximum period of three months if not to be forfeited, these replacement sessions may not be provided by your usual instructor.